Your First Visit to Our Office
What are your hours?
Monday: 9:00am – 7:00pm
Tuesday: 9:00am – 7:00pm
Wednesday: 9:00am – 7:00pm
Thursday: 9:00am – 1:30pm
Friday: 9:00am – 7:00pm
Alternating Saturdays: 9:00am - 11:00am
How Can I Reach You?
How long are the appointments?
The first appointment includes the initial evaluation and the first treatment and is about 1 hour and 15 minutes to 1 ½ hours. Subsequent visits are approximately 30-45 minutes.
Do you accept my insurance?
Most likely. We accept a wide variety of insurances, including:
- Aetna Golden Medicare
- Americhoice ofNew York Personal Care Plus
- American Specialty Network
- Atlantis Health Plan
- Better Health Advantage
- Blue Cross Blue Shield
- Choice Care Network
- Cigna Healthcare
- Corvel (Multiple Insurance's)
- Empire Blue Cross Blue Shield
- Empire Plan Government Employee (MPN)
- First Health Network
- GHI Group Health Insurance PPO/EPO
- Healthnet Formerly PHS
- Health First
- Hip Health Partners
- Hip Health Plan of New York (Heritage)
- Liberty Health Advantage
- Horizon Healthcare
- Local 32 B-J
- Medicare Part B
- United Healthcare Empire Plan
- 1199 National Benefit Fund
- Oxford Health Plans
- Perfect Health
- Railroad Medicare
- Select Pro
- Sierra Military Services - Tricare for Life
- Tricare for Life - North East
- United Healthcare
- USA Health Network
- Vytra Health Plans
- Worker's Compensation
No Fault – Auto Insurance Coverage
Please note that insurance carriers change policies and names regularly. All insurance cards will be verified prior to treatment or upon your initial visit. For other Questions regarding your insurance and treatment, you can contact our billing department at (516) 333-3253.
Preparation for your appointment:
Don't forget to bring:
- Your Photo I.D.
- Your Prescription (if applicable)
- Insurance Identification Card (if applicable)
- A list of any medications you are taking.
Compensation Clients No Fault Clients / Workers
Bring in any information that you have about your accident:
- Insurance Information
- Adjustor’s name and telephone number
- Claim# or Date of Accident
- Attorney’s name and telephone number (if applicable)
Patients coming in for the Lymphedema Treatment Program will have to purchase supplies and bandages (if necessary) as described in your initial consultation. Most insurance carriers do not cover the costs of the necessary bandages, however, some insurances do cover the costs of custom made or ready-made garments. All insurances differ on policy.
Session Length of a Lymphedema Treatment:
Lower Extremity Lymphedema: 1 hour and 45 minutes
Upper Extremity Lymphedema: 1 hour and 30 minutes
Lymphedema Cancellation Policy: It has become necessary to implement this cancellation policy for our lymphedema patients due to an increase in last minute cancellations. a $60.00 cancellation fee will become your responsibility not the insurance carriers for appointments, which are cancelled less than 24hours in advanced. Calls that are received after normal business hours for appointments scheduled for the following business day will not be considered as sufficient notice. .We try to accommodate our patients and therefore, schedule your appointments well in advance of the actual appointment date. This should provide ample opportunity to make changes in your appointment if a conflict occurs in your schedule. Although we understand that there are those unforeseeable circumstances, which might require a last minute cancellation. We will work to fill this appointment to avoid any fees. However, if we are unable to substitute an appointment in your allotted time, the cancellation fee will remain in place. This policy is being implemented in order to prevent future disruption in scheduling, as well as infringing upon the rights of other patients who are waiting to receive care. As you are aware the treatment time allocated is usually 1 hour with the Lymphedema therapist followed by ½ hour of therapeutic exercise combined with joint mobilization / range of motion modalities. This form of treatment requires a great deal of “hands on therapy”, with cancellations the night before or on the day of your appointment creating an atmosphere of unnecessary stress to all staff involved. We hope that you understand the necessity for this policy. Please make every effort possible to keep your scheduled appointment.
I heard about the Therapy Cap for Medicare… do I have physical therapy benefits?
There are some exceptions for the Therapy Cap. If you have Medicare and you are not sure if you have any benefits left with a particular condition, call our office and we will let you know.
What will I have to pay for each visit if I have medical insurance?
Depending on your individual benefits, co-insurance, deductible and co-payments may be applied. In cases of private pay, payments plans may be designed or tradition payment is given following the service date.
If I do have a co-payment or deductible, what forms of payment do you accept?
We accept cash, personal check, all major credit cards, debit cards and money orders.
Do I need to see a doctor before coming for physical therapy?
In our facility, yes you do. Our facility is owned and supervised by two board certified physicians who oversee all care provided to our clients.
What should I bring to my first visit?
Please bring your prescription from your doctor (if you have one), along with your insurance card, comfortable clothing and driver’s license.
Are your therapists licensed?
Yes. Each of our physical therapists is licensed to practice physical therapy in the state of New York, by the New York State Board of Medical Examiners.
Are your therapists trained on site and have the continued education?
Yes, Our therapists get courses, one-on-one direct training on new techniques and education as a means of enhancing their skill level. As more and more new skills and techniques come to the fore front of physical therapy, we are very motivated to teach these skills to our staff to help create a better healing environment
Will I have a different therapist each time?
Our goal is make sure that each patient is comfortable with their therapist. Due to the demand in our scheduling. you may see different therapists.
What type of treatment will I receive?
All physical therapy treatments are carefully tailored to the individual needs of each patient. In all cases, physician communication is initiated and a team-based approach is utilized to assist our clients in attaining their goals. Based on our initial evaluation and physician recommendations, we will establish a plan of care to meet our client’s needs.
How do you quality assure the treatments to see how a clients is progressing?
A medical evaluation with one of our board certified supervising physicians will evaluate our clients progress after every 12 therapy sessions.
What should I wear?
Wear comfortable, fairly loose, clothing. Often times, people change into more comfortable clothing upon arriving at our office. So, if need be, bring a change of clothes and you can get changed before your appointment.
How do I get to your facility?
We are located conveniently off the Northern State Parkway (exit 32S, Post Avenue). See our Maps and Directions page for detailed directions.
Where can I park?
We have a patient-reserved parking lot in directly in front of our office. Also, there are plenty of available parking spots on Asbury Avenue.
Stuarts Taxi, All Seasons Taxi, and Able Ride are all available to you for a small fee. You can also Check the MTA. A bus stop is located directly in front of our building.
www.mta.nyc.ny.us/index.html (Metropolitan transportation Authority)